Agentforce is a cutting-edge AI agent platform by Salesforce, designed to boost productivity, improve operations, and build stronger customer relationships through a unified approach integrating humans, AI agents, applications, and data.
Get Agentforce NowAgentforce is a proactive, autonomous AI application platform designed to answer questions, take actions, and enhance productivity across many departments including sales, service, marketing, commerce, and internal operations. It offers a unified platform that integrates AI agents, people, applications, and data to augment every employee's work and streamline business processes.
Agentforce uses an AI-powered Reasoning Engine known as Atlas, which breaks down requests into smaller tasks, evaluates each, and creates an actionable plan until a full response or task execution completes. The platform's Agent Builder tools enable no-code and low-code configurations where users define topics, instructions, and actions. It integrates seamlessly with CRM data, external data via MuleSoft APIs, and existing workflows.
These AI agents can autonomously carry out complex workflows, scale smoothly across teams and communication channels such as chat, SMS, email, voice, and ChatGPT, while escalating to humans whenever needed. This facilitates continuous enhancements through testing simulations and performance metrics.
24/7 autonomous support and task execution for enhanced operational productivity across departments.
Reduces response times and operational costs, boosting customer and employee experiences with personalized AI interactions.
Enterprise-grade security, ethical AI guardrails, and bias mitigation ensure trusted AI deployments.
Real-time integration with Salesforce CRM and external data sources using MuleSoft connectors.
Continuous optimization via analytics dashboards, simulations, and detailed monitoring.
Scalable agents across voice, chat, SMS, email, and ChatGPT to maintain consistent enterprise experiences.
Salesforce Agentforce emphasizes trust with enterprise-grade security, compliance, and configurable guardrails to ensure reliable AI agent performance. Its outcome-based pricing model ensures customers pay aligned to delivered value. While specific refund details are enterprise-negotiated, historical Salesforce AI products have offered full money-back guarantees with support implementation, underscoring confidence in Agentforce's dependable results.
Agentforce empowered our teams with AI-driven digital labor that continuously improves productivity. The platform’s low-code tools and extensive integration capabilities enabled rapid deployment and customization. Our customer interactions have become more efficient and personalized, and the trusted AI governance reassures us about security and compliance.
– Salesforce Customer StoriesAgentforce provided a comprehensive solution to automate complex workflows across sales, service, and marketing. The Atlas Reasoning Engine reliably handles multi-step tasks with minimal supervision and the analytics dashboards enhance our ability to optimize agent performance continuously. A well-rounded enterprise AI platform.
– Salesforce Customer StoriesAgentforce’s ability to integrate seamlessly with Salesforce and other enterprise systems has dramatically cut down manual work. Its guardrails and ethical AI frameworks gave us confidence to deploy AI widely. Support for voice channels and agent orchestration helped us extend consistent experiences to customers and employees alike.
– Salesforce Customer Stories